Emergency Maintenance

If this is an EMERGENCY, call 408-997-9592, during office hours. Our office hours are Monday – Friday 8:30 a.m. to 5:00 p.m. For After-Hours or Holiday Emergencies, please call 408-690-9369, 408-323-8201.

FIRE, GAS OR NATURAL DISASTERS CALL 911 FIRST!

Please read the following guidelines as they explain what is deemed a maintenance emergency and what you can do in these situations:

Excessive Water Leak, Overflow or Flooding: Each city has an emergency number to report water leaks. First call the City’s Utility Department to report a water emergency. Turn off the water valve to the pipe or water the main water line to the property until the contractor arrives.

Building Structure Failure: Collapse of roof or wall is an example of build structure failure.

Broken Window, Doorknob or Any Point of Entry: This is considered an emergency only if it keeps the resident from appropriately securing the property. If a temporary fix is available to secure the property wait until business hours, before contacting management.

No Electricity: Not having electricity will be considered a maintenance emergency only if the utility provider told the renter that the company was not responsible for the lack of electricity, AND the resident flipped all breakers first to OFF and then ON position and reset all GFI circuits in the unit. Partial loss of electricity does not constitute an emergency. If a wall outlet begins to spark, smoke or smell, remove all plugs and turn off the switch. If necessary call the fire department if smoke appears around an outlet or switch.

Heater Repair: When outside temperature falls below 40 degrees.

If you are experiencing a hazardous situation that is not listed above but you think that it constitutes an emergency, call us and ask for maintenance support. If it is after business hours, reach us on our emergency number.

If possible please safely take steps to minimize damage to the property (i.e. shut off water valves, gas, and electricity).

Non-Emergency Maintenance Requests

Repair requests may be submitted to us by using the repair form found in the Tenants section of our website. Your repair request will be e-mailed directly to us. We will then contact you to resolve the problem.